Reference

What You Agree To When You Use pt98

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your use of every section of pt98 — including slots, live casino tables, and sportsbook markets.

Account RulesDANA, OVO, GoPay Deposit TermsFair Use PolicyEligibility by RegionAccount Closure Rights
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pt98 What You Agree To When You Use pt98
ACCOUNT INTEGRITY

How pt98 Handles Your Account and Data Under These Terms

These terms outline not just what you agree to, but what pt98 commits to on our side. We handle your account data according to a defined retention policy, keep your wallet details secured at the point of transaction, and provide clear paths for you to request account changes or corrections. Understanding how we manage these obligations gives you a clearer picture of how these terms work in practice — not just as a document you accept once, but as an active framework that governs the relationship between you and us.

Data Retention

We retain account and transaction records for the period required by our operational and legal obligations. If you request account closure, we explain which records must be kept and for how long, in line with the applicable rules in your region.

Cookie Use

Our site uses cookies to keep your session active between the lobby and your account settings, and to remember your preferred language and payment method. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by a password and OTP verification at login. If you suspect unauthorized access, contact us immediately through live chat or email — we can freeze your account and begin a review without waiting for a full support ticket.

Wallet Verification

When you link a DANA, OVO, or GoPay wallet to your account, we verify that the registered wallet name matches your account identity. This step protects both sides and is required before your first withdrawal can be processed.

Requesting Changes

To update your registered contact details, correct account information, or request a copy of the terms version you accepted, submit a written request through email support. We aim to process identity-verified correction requests promptly.

Who to Contact

For any term-related concern — from understanding a specific clause to disputing a transaction outcome — our support team is your first point of contact. Escalation paths are available if your query requires review beyond frontline support.

CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you have a question about how a specific clause applies to your account or your DANA, OVO, or GoPay transactions, our support team is available to help. You can reach us through live chat directly from your account dashboard, by email for written records, or via WhatsApp for faster responses on account-specific questions. For formal term-related requests — such as asking for a copy of the agreement version you accepted at registration — email is the most appropriate channel and gives you a written trail.

Team online

Live Chat

Open live chat from your account dashboard for quick questions about how these terms apply to your deposits, withdrawals, or account status. Our team responds during active support hours.

Email Support

Send a written query about any clause in these terms, or request a record of the version you agreed to at registration. Email creates a clear paper trail for formal term-related matters.

WhatsApp

For faster replies on account-specific questions tied to these terms — such as wallet verification or account suspension queries — WhatsApp connects you to our support team quickly.

Your Questions About These Terms, Answered Directly

The questions below cover what we hear most often when it comes to understanding these terms — from what you actually agree to when you open an account, to how disputes are handled and what happens when terms change. If your question is not covered here, live chat and email support are both available for account-specific queries.

You agree to use the platform in line with these terms, confirm that you meet eligibility requirements under local law, and accept that deposits via DANA, OVO, or GoPay are governed by both these terms and the individual terms of each payment provider. Access is permitted only where local law allows.

No. We notify you before any material change takes effect, using the contact details registered to your account. If you continue using your account after the notice period, that counts as acceptance of the updated terms. We do not apply changes retroactively to completed transactions.

We retain certain records after account closure for the period required by operational and legal obligations. At closure, we explain which data is kept and why. You can request a summary of what we hold by contacting email support with your verified account details.

Yes. All wallet transactions through DANA, OVO, or GoPay fall under these terms. Each payment provider also has its own terms, and both sets apply. Wallet names must match your registered account identity, and this verification step is required before withdrawals are processed.

Reach out through live chat for immediate queries, or email support for written formal disputes. Our team will review the matter against the current terms and, where needed, escalate to a second review level. We aim to respond to formal disputes with a clear written outcome.

Eligibility depends on local law in your region. By registering and using your account, you confirm that online gaming activity is permitted in your jurisdiction. It is your responsibility to check local regulations before opening an account. We do not override local legal requirements.

Yes. Actions such as providing false registration details, using a payment wallet that does not match your account name, attempting to circumvent our verification steps, or breaching fair-use rules can result in a temporary suspension or permanent closure of your account.

Yes. Email our support team with your verified account details and we will provide the version of the terms that was in effect at your registration date. This is useful if you want to check what you specifically agreed to before any subsequent updates were made.

Yes, cookie use is covered within these terms. We use cookies to maintain your session across the lobby and account settings, remember your payment method preference, and keep your login active. You can manage or clear cookies through your browser settings without affecting your account standing.

Contact us immediately through live chat or email. We can place a temporary hold on your account to prevent further transactions while we investigate. Provide your account details and the transaction reference so our team can begin a review. Prompt reporting helps us act faster on your behalf.

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