Reference

Legal Framework That Covers Your Account on pt98

Every account on pt98 operates under a clear set of legal terms — covering how we handle your data, what governs your use of the platform, and how disputes are managed where local law in Indonesia permits.

Jurisdiction-dependent eligibilityDANA, OVO, GoPay account contextData retention policyAccount security standardsUser rights and contact paths
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pt98 Legal Framework That Covers Your Account on pt98
LEGAL CONTACT CHANNELS

How to Reach Us for Legal and Policy Matters

If you have a question about your rights under these terms, want to request a copy of your data, or need to raise a legal concern about your account, our support team handles these requests directly. We separate legal and policy enquiries from general account help so your request reaches the right person without being rerouted through a general queue. Our Indonesia support team is reachable around the clock for account and policy matters.

Live Chat — Legal Requests Open the chat window from any page on pt98 and select the legal or policy category. Your request is logged with a reference number immediately, and you will receive a written response within the timeframe stated in our policy.
Email — Data and Rights For formal data access requests, account closure queries, or written legal notices, use the email address listed in the contact section of your account dashboard. We acknowledge all written requests and respond according to the retention and access schedule in our privacy terms.
Account Dashboard — Policy Centre Your account dashboard includes a Policy Centre where you can view the current version of our terms, check the date of the last update, and submit a policy-related request without contacting support — useful for straightforward data or preference changes.
HOW WE HANDLE YOUR RIGHTS

Data Handling, Security and Your Account Rights

These six areas define how pt98 manages the legal obligations that affect your account directly — from the moment you register to the point where you request account closure or data deletion. Each area is governed by the full policy text available in your account dashboard, and we keep that text current whenever applicable regulations or platform practices change.

Data We Collect and Why

We collect account registration details, transaction references from DANA, OVO, and GoPay deposits, and session data used for security verification.

Cookie Policy and Tracking

pt98 uses session cookies to keep your account active across pages and preference cookies to remember your lobby settings. We do not sell cookie data to third parties.

Account Security Practices

Your account is protected by password hashing and OTP verification sent to your registered mobile number. When you log in from a new device, we trigger an additional identity check before granting access.

Data Retention Schedule

We retain account and transaction records for the period required by applicable law. After an account is closed, we hold anonymised transaction references for the legally required retention window, then delete them.

Who to Contact for Your Rights

For data access, correction, or deletion requests, contact us via the email address in your account dashboard or through the live chat legal category.

Requesting Changes to Your Data

If the personal details on your account are incorrect — for example, your registered mobile number or e-wallet reference — you can update them directly in account settings or request a manual correction via email.

Your Legal Questions About pt98 Accounts

These are the questions we receive most often about how our legal terms work, what rights you have as an account holder, and how to act on those rights. If your question is not covered here, the live chat legal category or the Policy Centre in your dashboard is the right next step.

Access to pt98 depends on local law and is available only in regions where such platforms are permitted. We do not make blanket legality claims for all of Indonesia. If access is restricted in your area, the platform will reflect that. Check local regulations in your region before opening an account.

We hold your registration details, session history, and transaction references from DANA, OVO, and GoPay deposits. We do not hold your e-wallet PINs or full wallet credentials. A full summary of data held on your account is available on request through the Policy Centre in your dashboard or via email.

Submit a data deletion request through the email address listed in your account dashboard or via the live chat legal category. We will confirm the request and process it according to our retention schedule. Some transaction references may be held for the legally required period even after deletion of personal details.

Yes. Send a data access request via email or through the live chat legal category. We will prepare a summary of the account and transaction data we hold and deliver it to the contact method registered on your account. We acknowledge all such requests and respond within the timeframe stated in our privacy terms.

The full terms and conditions published on this page govern your account. When you register and make your first deposit — whether via DANA, OVO, or GoPay — you accept those terms. Promotional conditions published at the time of any offer also form part of this agreement and apply for the duration of that offer.

Payments processed through DANA, OVO, or GoPay are covered by the same account agreement that governs all platform activity. We retain transaction reference numbers for compliance and dispute purposes. Your wallet credentials are handled entirely within your e-wallet app — they never pass through our servers.

After account closure, we anonymise personal details and retain transaction references for the legally required retention period under applicable regulations. Once that period expires, the records are deleted. You can request confirmation of this schedule through the Policy Centre or by contacting us via email.

When we update our terms — due to regulatory changes or platform updates — we notify you through the contact method registered on your account before the change takes effect. The Policy Centre in your dashboard always shows the current version of the terms and the date of the most recent update.

Yes. Minor updates like a new mobile number can be made directly in account settings. Changes that affect your verification status — such as updating your registered e-wallet reference — require an identity check before they are applied. Submit these requests via email or live chat for manual processing.

The full terms and conditions, privacy policy, and cookie policy are all available in the Policy Centre inside your account dashboard. They are also linked from the footer of every page on pt98. We keep these documents current and date-stamp each version so you can see when any section was last revised.

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